Reference

Your Rights and Our Obligations on This Platform

Using 9777baji means you agree to the conditions set out here. Access and account eligibility depend on your local law and the eligible regions we serve — check what applies to you before opening an account.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsData handling and retentionContact rights available
9777baji Your Rights and Our Obligations on This Platform
LEGAL CONTACT PATHS

How to Reach Us on a Legal Matter

If you have a question about these terms, your account rights, or how a specific condition applies to your situation in Bangladesh, our support team can clarify. Reach us through live chat, email, or your in-account message centre — each route is monitored so your query goes to the right place.

Team online

Live Chat

Open the chat widget from any page in your account. This is the fastest route for questions about account conditions, eligibility, or wallet transaction disputes.

Email Support

Send detailed legal or policy queries to our support address. Include your account ID and the specific clause or condition you are asking about so we can respond accurately.

In-Account Message Centre

Log in and navigate to your account settings to find the message centre. Use this for written records of any policy or eligibility question linked to your account.

ACCOUNT SECURITY HANDLING

How We Handle Your Data and Account Security

Account security and data handling are part of what these legal terms govern. We apply SSL encryption across all account sessions, meaning your login, payment actions, and personal details travel over a secured connection. Data we collect — your name, contact details, and wallet identifiers such as your bKash or Nagad number — is held only as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct it, or raise a deletion request through the support channels listed on this page.

Data Retention

We keep your account data for the duration your account is open and for any period required by law after closure. Wallet identifiers like bKash and Nagad numbers are not stored beyond that window.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your account preferences. No advertising cookies are placed without your acknowledgement at first visit.

Access and Correction Rights

You have the right to see what personal data we hold about your account. Submit a request via live chat or email and we will respond within a reasonable time under applicable conditions.

Account Security Practices

Your account is protected by OTP verification at login and on withdrawal requests. If you suspect unauthorised access, contact us immediately through live chat so we can freeze and review the account.

Common Questions About These Terms

These questions reflect what people in Bangladesh typically ask when they read through our legal conditions. If your question is not covered here, the support team can help you work through the specific clause or situation.

Access depends on your local law and eligible region. We do not confirm legal status on your behalf. Check the regulations that apply to your location before opening or using an account.

We collect your name, contact details, and wallet identifiers — such as your bKash or Nagad number — when you register or make a transaction. This data is used for account verification and payment processing only.

Yes. Submit a deletion request through live chat or the in-account message centre. We will action it within the timeframe allowed under applicable law, subject to any retention obligations.

Any balance in your account wallet at the time of closure is subject to the withdrawal conditions in force at that date. Contact support to process a withdrawal to your bKash, Nagad, or Rocket account before closure is finalised.

When we update these terms, the revised version is posted with the effective date. Continuing to use your account after that date means you accept the updated conditions. We recommend checking this page periodically.

Contact our support team through live chat or email with the specific clause you are questioning. If a condition conflicts with the law in your region, that condition does not apply to you individually, but the rest remain in effect.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.